Privacy Policy
How we collect, use, and protect your information at Mithila by Reshma.
Our Commitment to Your Privacy
Your privacy matters to us. This policy explains what information Mithila by Reshma collects when you use mithilasilks.in, how we use it, and the choices you have.
Information We Collect
- Details you give us: your name, phone number, email address and delivery address when you create an account, place an order or contact us.
- Order information: the products you buy, your order history and any messages you send us about an order.
- Usage information: pages visited, device and browser type, and how you interact with the site, collected through cookies and analytics tools.
We never see or store your card, UPI or bank details. Online payments are handled entirely by Razorpay on its own secure pages.
How We Use Your Information
- To process, pack and deliver your orders and to keep you updated about them.
- To respond to your questions and resolve any issues with an order.
- To remember your account, addresses and wishlist so you do not have to re-enter them.
- To understand how the site is used so we can improve it.
- To send you offers and new-collection updates, only if you have chosen to receive them. You can opt out at any time.
Cookies & Analytics
We use cookies to keep you signed in, remember your cart and understand how visitors use the site. We use Microsoft Clarity and Vercel Analytics to see how the site is used — for example which pages are visited and where visitors run into problems — so we can improve it. Clarity may record how you interact with pages; it does not capture your payment details. You can read Microsoft’s privacy statement for more about how Clarity handles data.
Who We Share Information With
We share only what is needed to serve you:
- Courier partners: your name, address and phone number, so they can deliver your order.
- Razorpay: to process your payment securely.
- Service providers that host our website and analytics.
We never sell your personal information.
Keeping Your Information Safe
Our website is served over HTTPS and access to customer information is limited to the people who need it to fulfil your orders. No system is perfectly secure, so we ask that you also keep your account password private.
Your Choices
- You can view and update your details and addresses any time from My Account.
- You can ask us to correct or delete your personal information by contacting us.
- You can unsubscribe from promotional messages at any time.
Contact Us
For any privacy-related question, message us on WhatsApp at +91 89215 01638, email support@mithilasilks.in, or use the Contact Us page.
We may update this policy from time to time. Changes will be posted on this page.