Support Center
We are here to help. Find answers to your questions and learn how to get the most out of Mithila by Reshma.
How Can We Help?
The quickest way to reach Mithila by Reshma is WhatsApp: +91 89215 01638. Send us your order number and your question and we will get back to you as soon as possible. You can also email support@mithilasilks.in or use the Contact Us page.
Frequently Asked Questions
Where is my order?
Once your order is dispatched you will receive tracking details by SMS, email or WhatsApp. You can also check the status any time on the Track Order page or under My Orders.
How long does delivery take?
Orders are usually dispatched within 1–3 working days and delivered within 3–7 working days after that, depending on your location. See Delivery Information for details.
Can I cancel my order?
Yes, as long as it has not been dispatched. Message us on WhatsApp with your order number and we will cancel it and refund any amount paid. Orders that have already been dispatched cannot be cancelled.
I received a damaged, defective or wrong saree. What should I do?
Please record a complete, uninterrupted unboxing video showing the sealed parcel, the shipping label and the product, and send it to us on WhatsApp as soon as possible after delivery. Our Return, Replacement & Refund Policy explains exactly what is needed.
Can I return a saree if I don’t like it?
We are not able to accept returns for change of mind or because a colour or design did not meet expectations. Returns and replacements are only for products that arrive damaged, defective or different from what was ordered.
The colour looks slightly different from the photo.
We photograph every saree as accurately as we can, but small differences can occur because of lighting and screen settings. This is normal and is not treated as a defect.
How does Cash on Delivery work?
A small advance is paid online at checkout to confirm your order, and you pay the balance to the courier on delivery.
Which payment methods do you accept?
UPI, debit and credit cards, and net banking through Razorpay, plus Cash on Delivery on most pincodes.
Why can I only add 2 of the same saree?
Our collections are small and handpicked, so we limit each saree to 2 pieces per order to keep them available for more customers.
Still Need Help?
Message us on WhatsApp at +91 89215 01638, email support@mithilasilks.in, or visit the Contact Us page. We would love to hear from you.